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Terms & Conditions
Our terms
We provide services and products to you subject to our Terms and Conditions as noted below. By using our website, purchasing services, products or otherwise engaging with us, you are acknowledging that you have read, understood and agree to be bound by these Terms.
We encourage you to check our Terms each time you visit our website and we may amend these Terms at our discretion and at any time without prior notice to you, we will update this on our website as soon as possible. Amendments include adding or removing products and services.
These Terms are governed by and will be construed in accordance with the laws of New Zealand. If any part or provision of these Terms are deemed to be invalid, unenforceable or illegal, the remaining provisions shall remain in force and effect.
Please review our other policies or offers you find on our website or in our salon as these apply in addition to our Terms. We will comply with the Privacy Act 2020 – please read our Privacy Policy.
If you have any questions or concerns about these terms please contact us.
Cancellations
We kindly ask your consideration by giving us 24 hours’ notice if you need to change or cancel your appointment.
- Appointments cancelled with less than 24 hours’ notice may result in a 50% cancellation fee.
- ‘No shows’ or appointments cancelled less than 2 hours’ notice may result in a 100% cancellation fee due to the demand on therapist time.
- A 50% deposit may be required for any package bookings.
If you have any questions, please don’t hesitate to contact us.
Check in & scheduling appointments
To ensure that your visit to SkinSense is a relaxed and memorable experience. Please arrive 10 minutes prior to your scheduled appointment. This allows time for a leisurely check in, a change of clothes and a few moments to relax into the experience that awaits you.
To keep the serenity of the spa, we kindly ask that you please turn your mobile phone volume setting down upon arrival.
To accommodate all clients, treatments start and finish at the allocated times. An advanced skin consultation is a prerequisite before a course of treatments and is free, all relevant medical conditions need to be declared at this time due to the nature of some treatments.
Some treatments cannot be performed on everyone, your therapist will ask you specific questions relating to the treatment which must be answered.
If a new medical condition arises while you are undergoing a course with us please advise us immediately, we may have to postpone your appointment to a later date.
Clients under 18 years of age must have parental or guardian approval by way of signing on behalf of
them. The guardian accepts these terms and conditions. Courses are non-transferable and non-refundable. Courses cannot be cancelled.
Website use & product information
Our website provides general information about our services and products. The equipment you use to view our website may effect the display of our products, we will endeavour to deliver the matching item but we do not warrant that the product we deliver will be identical to what is displayed online.
Some products displayed online may not be available for immediate despatch and may require a waiting period for delivery, in this case we will make contact with you to advise you of the
approximate wait time.
When you place an order on our website, you are purchasing our products or services.
When you place an order, you will be required to provide sufficient details to enable us to fulfil and deliver your order.
Our website provides general information about our Products and Services. We reserve the right to change, delete, or remove any material on the site at any time without notice.
We have made every effort to display the Products featured as accurately as possible. The equipment you use to view our website may impact on the display of our Products. Where advertised Products are shown in photographs we will endeavour to deliver the corresponding item, but we do not warrant that the Product we deliver will be identical to what is displayed online.
If you have questions, please contact us info@skinsense.co.nz.
Prices are displayed in NZ dollars, inclusive of Goods and Services Tax (GST). We take care to provide accurate pricing but in the event of a pricing error on our website, the inaccurate price will not be honoured, and we reserve the right to cancel any orders placed on our online store.
Promotions
Specials and promotions are subject to availability unless otherwise stated. Discounts are off the regular retail or service price and are not available in conjunction with any other offer.
We reserve the right to withdraw promotions and offers at any time and for any reason without notice. Free products or free services cannot be exchanged for cash, resold or returned for refund or replacement unless the product is faulty.
Pricing & payment options
Pricing is displayed in New Zealand dollars, inclusive of Goods and Services Tax (GST). We take care to display accurate pricing but in the event of a pricing error on our website, the incorrect price will
not be honoured and we reserve the right to cancel any orders placed on our online store.
All prices include GST and are subject to change without notice. Payment options include: Cash, eftpos or credit card.
Gift vouchers
Our gift vouchers are issued by SkinSense Limited. We can arrange for delivery of the gift voucher via postage, email, or courier (courier charge may apply).
Gift vouchers purchased online via our website can be purchased for any dollar value, and will be sent via emailed immediately.
All vouchers currently have a 6-month expiry, this will change to a 3-year expiry in March 2026 and have no value until activated at the time of purchase. Our gift vouchers can be used to purchase treatments or products at SkinSense but are not available to use online at www.skinsense.co.nz/shop.
Gift vouchers may not be returned, redeemed for cash, or transferred. Any unused value on a gift card expires on the expiry date on the voucher.
To use, simply present the Gift Card for full or part payment at the time of purchase. The amount of any purchase will be deducted from the card. To check your balance, please contact us.
Online shop / book online
SkinSense is committed to providing you with a safe and secure shopping experience. All payments completed via our website are encrypted to protect our customers. Visit our website
www.skinsense.co.nz to purchase products, gift vouchers or to book an appointment online.
Appearance medicine
For your convenience we can recommend to you our highly qualified medical practitioner for anti-wrinkle injections or filler injections, please enquire with us to make a booking.
Adverse reactions
When purchasing products from us online, please take care to select the appropriate products for your skin. If you are unsure, please contact us prior to ordering.
When you purchase services or products from us based on our advice to you personally, you can be assured that we have taken care to ensure our recommendations are best suited to your skin and lifestyle. Please ensure you always follow our advice and any product directions.
If you experience any adverse reaction to your skin or body, which you believe may be related to one of our skin services or at home products, please make contact with us as soon as possible so we can try to assist you.
Nothing in our Terms will limit your rights as a consumer under the Consumer Guarantees Act 1993 to the extent that such limitation or contracting out is prohibited by that Act.
Trade mark / intellectual property
SkinSense is a New Zealand Registered trade mark that belongs to us. You must not use our trade mark without express authorisation.
Terms of sale
The following Terms and Conditions of sale apply to purchases by you through our website, via email or by phone.
By completing a purchase order you are confirming your agreement to our Terms.
Acceptance of orders:
Dispatch is subject to stock availability and you will be advised if a product is unavailable. We will not be liable to any person if we are unable to fulfil any order.
Delivery:
We supply to addresses within New Zealand only, please ensure the delivery address is correct and complete (including any business name if shipping to a work address) as we may be unable to change these details once the order has been placed. We do not take responsibility for any orders that go missing due to incorrect delivery information. Rural addresses can take longer to deliver.
Cancellations:
Please check all details are correct prior to completing payment. Once your order is confirmed we may not be able to change or cancel your order.
Returns / refunds:
Please choose items carefully as products and gift vouchers are non-refundable.
Products can be returned for a replacement or spa credit when accompanied by a receipt within 10 days of purchase (or of receiving the order if made online), unless a product is faulty and/or required by the Consumer Guarantees Act.
Pricing:
We will charge you the price shown on the website at the time you submit your order, unless there is an error. You may be charged additional delivery fees.
Gift certificates:
Our gift Certificates can be purchased online or instore and can be used for the purchase of services or products but are not available to use online at www.skinsense.co.nz. To use your gift certificate please present this at the time of purchase for full or part payment.
Customer relationships:
We require clients to have a client profile on our system so we can record the products you purchase from us. This is created when you first contact us via our online shop, a client profile will automatically be created in our system. We ask you to provide your name, contact phone number and email address so we can contact you about our services and products and we depend on you to ensure all information you supply is true and correct and that you update us if your details change.