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Shipping
- $5 New Zealand wide shipping
- Free shipping on orders over $200
We only supply to New Zealand addresses.
Please ensure the delivery address and receiver’s name for your order is accurate and complete (including any business name if shipping to a work address) as we may be unable to change these details once the order has been placed.
All orders are processed and dispatched within 2 business days.
We will not take responsibility for any orders that go missing due to incorrect delivery information. Timeframes for deliveries could be up to 2-3 working days and delivery timeframes are to be used as a guide only; we will not be held liable for late delivery. Delivery to rural addresses may take longer in some areas.
All SkinSense orders are shipped via trackable courier.
Delivery will be deemed to have been made when the Products arrive at the delivery point, or when the Products are available for collection by you. You must notify us within 10 days of the dispatch if you have not received an item.
Returns
Please choose items carefully as products and gift vouchers are non-refundable.
Products can be returned for a replacement or spa credit when accompanied by a receipt within 10 days of purchase (or of receiving the order if made online), unless a product is faulty and/or required by the Consumer Guarantees Act.
Adverse reactions
When purchasing products from us online, please take care to select the appropriate products for your skin. If you are unsure, please contact us prior to ordering.
When you purchase services or products from us based on our advice to you personally, you can be assured that we have taken care to ensure our recommendations are best suited to your skin and lifestyle. Please ensure you always follow our advice and any product directions.
If you experience any adverse reaction to your skin or body, which you believe may be related to one of our skin services or at home products, please make contact with us as soon as possible so we can try to assist you.
Nothing in our Terms will limit your rights as a consumer under the Consumer Guarantees Act 1993 to the extent that such limitation or contracting out is prohibited by that Act.