Frequently asked questions

To ensure that your visit to SkinSense is a relaxed and memorable experience. Please arrive 5 minutes prior to your scheduled appointment. This allows time for a leisurely check in, a change of clothes and a few moments to relax into the experience that awaits you. To keep the serenity of the spa, we ask that you please turn off your mobile phone upon arrival.

To accommodate all clients, treatments start and finish at the allocated times.

We request your consideration by giving us 24 hours’ notice. ‘No shows’ or appointments cancelled with less than 24 hours’ notice may result in a request for payment, this action is due to the demand on therapist time.

Products and gift vouchers are non-refundable. Products can be returned for replacement or spa credit when accompanied by a receipt within 30 days of purchase (conditions apply).

A 50% deposit is required for any package bookings. Appointments cancelled with less than 2 hours’ notice may result in a 100% cancellation fee.

For your convenience we can recommend to you a highly qualified medical practitioner for anti-wrinkle injections or fillers, please enquire to make a booking.

Absolutely, these are available for any treatment or any dollar value. We can arrange for delivery of the gift vouchers via postage, email or courier (courier charge applies). All vouchers have a 3 year expiry. NB: Vouchers are non-refundable.

We accept cash, eftpos or credit card. All prices include GST and are subject to change without notice.